Help to access correct WordPress account

  • Unknown's avatar
    exposedx2013 · Member ·

    I was really surprised, needing wordpress support for the first time, that there is no support email or phone contacts.

    Will someone from WordPress view and reply to this forum?

    I have a blog with WordPress, which I haven’t access for about 6 months. Upon trying this weekend my email takes me to another account which is not mine. If I try to use my email and password it states incorrect and directs me to enter my email but I never receive the password reset.

    I am really concerned now that I will not be able to manage my data/content on WordPress or access my personal information if I am unable to access the correct account.

    I hope that someone from WordPress will respond to this or contact me to try to resolve this.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here and we Volunteers do not provide support by email.

    Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention. Please simply post the URL of the blog that you need help with.

    I have a blog with WordPress

    Which WordPress are you referring to please?
    What is the URL of the blog you refer to?
    Is it a free hosted WordPress.com blog like http://consciousrelating.wordpress.com/ ?
    Is it a self hosted WordPress.ORG install?

    We cannot even begin to help until you provide the URL.
    Please do that now.

  • Unknown's avatar
    exposedx2013 · Member ·

    thankyou

    the URL is:
    http://seyis.wordpress.com/

    but when I log in with my email (which has been the same for several years) it takes me to another account, this:

    http://consciousrelating.wordpress.com/

    If I try to log in with my user name ‘seyis’ my password doesn’t work

    Thanks in advance

  • Unknown's avatar
    helper-heroponriki · Member ·

    @consciousrelating – the site seyis.wordpress.com is under a different user account/email address than the one associated with the username “seyis”, which was deleted upon a username change request.

    Please try another email address to login/reset your password for the seyis.wordpress.com account.

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