Help to cancel and refund Premium version

lannymfo · Member · Aug 19, 2014 at 6:53 pm
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Hi,

I have cancelled my premium version over a week ago,for both my blogs but it says it is still active. When will it be cancelled?
I kept the option of my domain, and I also would like to have the custom design option for both blogs too. As I want to change and customize a template for my blogs, I’m afraid of doing it now with the premium version still active, and after it is cancelled to lose my changes. Can you help me? Thank you.

The blog I need help with is: (visible only to logged in users)
staff-ozmodiar · Staff · Aug 19, 2014 at 8:53 pm
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You have two different blogs with similar names and both have premium upgrades. Just so we’re on the same page, can you confirm which Premium you are trying to cancel/refund?
lannymfo · Member · Aug 20, 2014 at 12:08 pm
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Hi!! Thank you!

I am trying to cancel both premium… I want to keep just the domains and the custom design option.

Thank you!
staff-ozmodiar · Staff · Aug 21, 2014 at 2:39 pm
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Okay, we’ll do this in two parts.

#1 I have processed that refund for the Premium upgrade on packingmysuitcasept.wordpress.com. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
staff-ozmodiar · Staff · Aug 21, 2014 at 2:42 pm
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#2

Due to the domain registration of packingmysuitcase.com I have refunded €65 of the €80 Premium upgrade on packingmysuitcaseblog.wordpress.com.

Again, please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
lannymfo · Member · Aug 21, 2014 at 3:05 pm
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That sounds perfect! Thank you very much for your help! :)
staff-ozmodiar · Staff · Aug 21, 2014 at 8:50 pm
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Happy I could help!
lannymfo · Member · Aug 22, 2014 at 8:15 am
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:D

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