Help to recover my acount

• 

  athoy02 · Member · Mar 15, 2020 at 11:45 pm

  • Copy link
  • Add topic to favorites

  Hello,
  I own https://amicaletheocatho.wordpress.com but I can’t connect ’cause I don’t have the password and the email adress which was used is no longer usable, it has been deleted. So I can’t follow the instructions “Password lost”. Moreover I don’t have Transaction ID, activation URL or two factor authentication codes.
  All I know is the email adress that has been used to create the site.

  Thank you,
  Have a good day

• 

  athoy02 · Member · Mar 15, 2020 at 11:47 pm

  • Copy link

  Can someone help me to find a solution ? In order to recover my password
  Thanks

• 

  kokkieh · Staff · Mar 16, 2020 at 5:34 am

  • Copy link

  Hi there,

  If you’re not able to provide any of the verification information mentioned at https://en.support.wordpress.com/account-recovery/, I’m afraid we won’t be able to give you access. Knowing the email address is not enough – you’d need to be able to reply to us from that email address.

  We have these measures in place to protect our users from unauthorised access to their accounts, and we cannot make any exceptions.