Help to Recover my domain name

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  pascaleyasmine · Member · Jun 17, 2016 at 2:05 am

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  Hi guys,

  I am desperate for your help. This is all new to me so I have no idea what I am doing!

  I registered my domain name with you this morning, and somehow I accidentally cancelled the entire thing.

  I really want this domain and I really need to recover it.

  It is quite urgent as I am traveling overseas on the next 2 weeks to start my blog and I need to have my website up and running.

  The domain name is worldanimalwarriors.com

  Is there anything you can to help recover this domain for me so I can continue to use it?

  Any help would be so incredibly appreciated.

  Many thanks
  Pascale

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jun 19, 2016 at 1:55 am

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  I can try and reverse the cancellation. I will let you know if I am successful, it typically takes 12-48 hours.

  If successful, you will need to re-purchase the yearly domain registration. Then you will be able to use the domain here on WordPress.com or point your domain to a new webhost using these instructions:

  Change a Domain’s Name Servers

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  pascaleyasmine · Member · Jun 19, 2016 at 4:40 am

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  You are a legend! Thank you so very much, I really appreciate it. Fingers crossed.

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  staff-ozmodiar · Staff · Jun 20, 2016 at 7:27 pm

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  You are in luck!

  I was able to reverse the cancellation. The domain should be active in your account again.

  And, because it appears that the domain payment your original purchase was not refunded fully, there is no need to repurchase the domain. You are all paid up.

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  pascaleyasmine · Member · Jun 20, 2016 at 11:24 pm

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  Fantastic! Thank you so much, I appreciate it so much!

  I now need to point the domain name to a different webhost and I need to somehow set up my new email address with (email visible only to moderators and staff).

  Ar eyou able to help me with this at all?

  Thank you so much again,
  Cheers
  Pascale

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  pascaleyasmine · Member · Jun 20, 2016 at 11:43 pm

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  Ok so I went through the steps to point my domain to my other webhost, and I think I have managed to change the name servers to the following: –
  ns14.wixdns.net
  ns15.wixdns.net
  Do you know if my wix webpage will automatically default to http://www.worldanimalwarriors.com? And do you know how I can get my new email address, (email visible only to moderators and staff)?
  Any help would be awesome as I have no idea what to do :)

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  staff-ozmodiar · Staff · Jun 22, 2016 at 4:57 am

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  Those are questions you are going to need to ask the Wix support team, I’m afraid.