Help to remove Jetpack from self-hosted blog

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  dailiness · Member · Jan 6, 2015 at 9:01 pm

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  My self-hosted WordPress site findingmygrandmother.com is linked to a WordPress.com site dailiness.wordpress.com

  My self-hosted site is totally non functional now with an error message of
  “Parse error: syntax error, unexpected T_STRING in /home/dailines/public_html/findingmygrandmothers.com/wp-content/plugins/jetpack/modules/custom-css.php on line 31”

  I can see part of the admin area, but nothing is functional. I can go into cpanel to remove something, but I really don’t know what to do that will restore my blog without deleting it.

  Can you remove the connection to WordPress.com. And will this fix my self-hosted site?

  Help :-)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 6, 2015 at 9:06 pm

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  Hi there,
  We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

  Hi there,
  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  dailiness · Member · Jan 6, 2015 at 11:34 pm

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  I posted here after reading this thread about a self-hosted site and a response indicated a removal of the site from the account was performed after posting here.
  https://en.forums.wordpress.com/topic/please-remove-self-hosted-jetpack-connection

  Perhaps this is a different issue than I currently have. I can see the site in question under My Sites in my wordpress.com account.

  Thanks

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  timethief · Member · Jan 6, 2015 at 11:37 pm

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  I am sorry that I misunderstood you. re: findingmygrandmothers.com I tagged this thread for Staff to remove it. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  dailiness · Member · Jan 7, 2015 at 12:13 am

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  Minor update. I renamed the jetpack directory via cPanel and now have control over my site. I still see the connection with wordpress.com.

  And I sent a support request to jetpack.

  Thanks

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  dailiness · Member · Jan 7, 2015 at 12:33 am

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  :-)

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  dailiness · Member · Jan 7, 2015 at 10:55 pm

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  All better now. Jetpack support removed the connection. I handled the rest.

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  lizthefair · Member · Jan 8, 2015 at 4:01 pm

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  Glad to hear this is all sorted.

  Let us know if you need anything else!