help to renew free website
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need help renewing free website
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Need help with renewing free website and renewing my domain name.
Our business just sold and the new buyers acquired both.
they just advised me website is not available to the public.
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Hey there, Free websites never expire and the link you’ve provided doesn’t work correctly as it’s requiring me to log in to my WordPress.com account.
I’ve flagged your thread for Forum Staff assistance. Thanks for your patience.
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Hi there!
It appears the domain you mentioned is registered on a different WordPress.com account, not the @mitirefd21278718 account you’re logged into. If you want to manage the domain mitire.com, please log out of this account and log back into the correct one.
If you’re having trouble logging into the correct WordPress.com account, we can help! Please follow the steps here to locate the transaction ID for payments made to WordPress.com from the other account and send that to us using the account recovery form here.
Do not post the transaction ID in the forum. Use this form to send it to us, and our team will contact you via email to help you log in.
Thanks!
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Thank you.
I have the other account name but not the password.
We have sold our company and the new buyers have acquired
this site and domain. They informed me yesterday the website is not available
and I need help getting it up and running asap!
Unfortunately, I am not able to ask for help for the site from the primary admin (soon to be ex-daughter in law) due to current divorce proceedings.
I also need to get a transfer of ownership of both the website and domain for the new buyers.
Would prefer a private email conversation if possible.
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Hi @mitirefd21278718, understood. Can you reach out using the account recovery form? That will be private. Log out, or use a different browser, and click on that form to request account recovery help.
You’ll just need to provide proof of ownership on the secure form. A transaction ID from a previous payment will work. Again, don’t share that here, but do share it in the recovery form and we’ll go from there. Thanks!
At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset Process It’s crucial to remember your password and to keep it secure, but there might come a time when you forget your password. If you need to reset a
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