Help updating
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I’m interested in running the open-source WordPress <https://wordpress.org/> web software and I was wondering if my account supported the following:
PHP 7.4 or greater
MySQL 5.7 or greater OR MariaDB 10.3 or greater
Nginx or Apache with mod_rewrite module
HTTPS support
Thanks!WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. We also have the best-in-class hosting environment for the WordPress software.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the Business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
For your question regarding your hosting account, that is a better question for your hosting provider. If you’re not sure who is your hosting provider, you can use a website like Hosting Checker to look up that information.
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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