Help updating my website and connecting to WordPress support

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  nfppartners123 · Member · Sep 3, 2019 at 11:34 pm

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  Hi, I have two problems. One – I can’t update my wordpress website even though I’m an administrator (frustrating). Two – my wordpress website is not connecting to this wordpress support site.

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  houstonweaver · Member · Sep 3, 2019 at 11:58 pm

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  Please share the URL of the site in question.

  There are two types of “WordPress” hosting and your URL will help send us in the right direction to solving the issue.

  See more about the 2 different WordPress hosting situations here:

  WordPress.com vs. WordPress.org

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  nfppartners123 · Member · Sep 4, 2019 at 12:18 am

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  Hi – http://www.nfppartners.com/

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  nfppartners123 · Member · Sep 4, 2019 at 12:18 am

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  Home

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  houstonweaver · Member · Sep 4, 2019 at 1:15 am

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  Thank you for your web address. That address is not hosted here at wordpress.com. As indicated in the article I cited earlier (https://en.support.wordpress.com/com-vs-org/), wordpress.com uses their own version of WordPress in a managed environment for their clients. As a result, WordPress.com can only offer support for sites hosted here.

  You are using the public version of WordPress with support documentation andforums over at WordPress.org. For the WordPress.org support forums, you will need to register there – https://login.wordpress.org/register. They are a completely different entity from WordPress.com.

  In addition, for some access issues, your webhost might be of help.