Help w expired domain
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please help me w renewing my domain name
The blog I need help with is: (visible only to logged in users)
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Hi there,
I checked and halesassociates.com is now in a redemption period. The charge is a $80 late renewal fee in addition to the $18 we charge to renew the domain. Please confirm here if you agree to pay the fees and I will begin the domain restoration process along with providing a manual payment.
Please visit the support page link for further instructions:
Let me know if you have any questions. Thank you!
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Please stop opening new forum posts. Continue writing in this post going forward.
I will send an email with the payment form shortly. Write back to us in this thread (only) if you don’t receive that. Once you have submitted payment let us know and we will contact our domain partner about the redemption.
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Here is information on redemption, its process, and why you pay a fee:
Let us know if/when you take care of the manual payment.
Thanks,
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PLEASE look at Receipt ID: redacted
You will see that I have already paid!
That is why I am asking about paying a second time.Can someone PLEASE call me to resolve this ASAP?!
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Since I cannot get a response from this team – I cancelled the previous payment for subscription and redemption fee. Then I filled out the form that was emailed to pay for the subscription and redemption fee.
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I’ve removed the receipt ID from the post because that information is specific to your account. It should remain private.
The receipt that you’re referencing was for a WordPress.com Premium plan which cost $96. That was nearly immediately cancelled from your account and a refund was processed. Those funds will reach you in about ten days.
That premium plan has nothing to do with your domain redemption as we’ve explained, the domain redemption fee is $80, and the annual domain renewal is $18.
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The new receipt states that the redemption fee of $80 and the domain renewal of $18 have both been paid. When might I expect the domain to be operational again please?
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I just got the email that the redemption + domain renewal was paid. Thank you. I’ve sent a note to our domain partner. We should hear back from them in 2-3 days about the redemption status and someone from the team will post back here with that update.
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This is ridiculous and unacceptable! I did not receive a notice that you were going to be turning off my business email. I am losing clients and business to the tune of tens of thousands of dollars! What takes 2 to 3 days? Please explain…
Kind Regards,
Laura Hales -
We did not turn off your business email. Was the email connected to halesassociates.com? If so, the email may have stopped working when the domain expired.
What takes 2 to 3 days? Please explain…
It can take a day or two for our registry partners to reach out to us and let us know that the domain has been restored. We reached out to them yesterday notifying them that you paid the fee and they can restore the domain to your account. We are waiting on them to reply so we can reactivate the restored domain under your account.
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Good news, your domain halesassociates.com has been restored and the expiration date is September 30, 2020. Please head to https://wordpress.com/me/purchases to add a payment method to your domain renewal to avoid any future complications.
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