Help With a Refund

  • Unknown's avatar
    innovativeweb2020 · Member ·

    My customer has not needed the Woo plan for over a year and wasn’t supposed to be charged

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mukeshoadcom · Member ·

    Hi @innovativeweb2020,

    Refund requests need to be handled by WordPress.com staff. I’m tagging this with modlook so the team can review your case.

    For faster resolution, you can also contact support directly:

    1. Go to: https://wordpress.com/help/contact
    2. Log into the account that was charged
    3. Select Billing as the topic
    4. Explain the situation about the WooCommerce plan charge

    What to mention:

    • The plan wasn’t needed for over a year
    • Why the charge wasn’t supposed to happen
    • Request a refund review

    Important notes:

    • Refunds are reviewed case-by-case based on WordPress.com’s refund policy
    • The sooner you contact them, the better
    • Staff will need to verify the account and transaction details

    WordPress.com refund policy: https://wordpress.com/support/refunds/

    The staff will review your request and let you know what can be done.

  • Unknown's avatar
    cailebeth · Member ·

    Hi @innovativeweb2020!

    Thank you for sharing this information with us.

    I will reach out to you by email so we can continue helping you from there!

  • Unknown's avatar
    raphaelwebdeve · Member ·

    Hi @innovativeweb2020,

    I understand how frustrating unexpected charges can be, especially for services your customer no longer needs.

    You’re already on the right path. WordPress.com staff handles refund requests, and they’ve said they’ll reach out to you directly by email.
    To speed things up, make sure you contact support using the WordPress.com Help Contact page, log in to the billing account, select Billing, explain the situation, and mention why the charge for the Woo plan was not needed.
    Don’t forget to see the WordPress.com Refund Policy for what’s possible: https://wordpress.com/support/refunds/.

    Refunds are reviewed on a case-by-case basis, so the sooner you get in touch with staff, the better.

    If you need personalized help navigating the process or have more questions, feel free to message me directly! I’m always happy to help you out.

    Best of luck getting this resolved! Let me know how it goes

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