Help with accessing a domain name

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  willzhao2020 · Member · Aug 20, 2024 at 11:33 am

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  Hi There,

  I have an issue with the above named domain, the DNS seems to be wrong and our emails with the domain names are now not functioning. The issue i have is that the above site was created by an outsourced provider and I dont know how to access this to fix the DNS problem. Could someone please help me with:

  1. Get access to the domain name (which was done by an outsourced provider)
  2. fix up the DNS problems.

  Thank you.

  Will

  The blog I need help with is: (visible only to logged in users)

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  staff-eleanor · Staff · Aug 23, 2024 at 2:15 pm

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  Hi there, Will!
  
  I checked on yaruventures.com and found that the domain has expired. You’ll need to ask the site owner to sign in to their WordPress.com account and go to Purchases to renew the domain subscription. They can also renew the hosting plan there.
  
  Just in case you need it, here’s our guide with account recovery options: https://wordpress.com/support/account-recovery/#account-recovery-help