Help with account

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  robertkbegg · Member · May 10, 2016 at 1:06 pm

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  I think I may have inadvertently created a second WordPress account on which I have today paid to map a domain I own. I realise this only because in logging into my original account, there is no evidence of the domain mapping etc. I am unable to find or log into the second account and am now somewhat confused!

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  timethief · Member · May 10, 2016 at 9:18 pm

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  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
  And, exactly which wordpress.COM username account registered that site?
  This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

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  timethief · Member · May 10, 2016 at 9:19 pm

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  I typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · May 10, 2016 at 9:32 pm

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  Hi @robertkbegg, what is the domain you mapped? Let us know and we’ll email the account on file.

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  robertkbegg · Member · May 12, 2016 at 9:37 am

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  Ok, many thanks for your responses. Please understand that I am not well versed in WordPress so find myself feeling out of my depth in knowing how to resolve this.

  I had mapped the URL for robertbegg.com and had then gone into my 1&1 account to change the DNS settings as instructed by WordPress following receipt.

  Is this the information you require from me?

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  robertkbegg · Member · May 12, 2016 at 9:37 am

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  Ok, many thanks for your responses. Please understand that I am not well versed in WordPress so find myself feeling out of my depth in knowing how to resolve this.

  I had mapped the URL for robertbegg.com and had then gone into my 1&1 account to change the DNS settings as instructed by WordPress following receipt.

  Is this the information you require from me?

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  supernovia · Staff · May 12, 2016 at 4:13 pm

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  Thank you. It looks like you have mapped robertkbegg.com properly with this account now, but the domain still points to 1and1. Can you update its settings to point here?

  https://help.1and1.com/domains-c36931/manage-domains-c79822/dns-c37586use-your-own-name-server-for-a-1and1-domain-a594904.html

  Use these settings:

  NS1.WORDPRESS.COM ,
  NS2.WORDPRESS.COM , and
  NS3.WORDPRESS.COM

  You may be given a warning. If you are using other services at 1and1, get in touch with them for recommendations, but otherwise you can go ahead and proceed with the settings. Then wait 4-6 hours for them to take full effect.