HELP WITH ACCOUNT RECOVERY

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  lshapardwayne · Member · Aug 20, 2022 at 8:20 pm

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  My daughter created a WordPress with my permission, linked to a matching Gmail, with my permission. We had a paid account with WordPress, with my credit card, with my permission. I got a new card and need to update the WordPress account but she cannot remember the account password to either the WordPress or the Gmail. PLEASE HELP ME RECOVER THIS ACCOUNT, IT IS REGISTERED TO MY CREDIT CARD AND WE WANT TO UPDATE IT. The account recovery form doesn’t help me be a use I don’t have the code that is in the Gmail my kid can’t remember. It literally is a useless form.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-mckluskey · Staff · Aug 21, 2022 at 2:31 pm

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  Hi there!

  You’ll need to find a transaction ID from the recent charge; here’s how to find it: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id.

  Once you have it, email it to passwordhelp@wordpress.com, and our support team will get back to you. Do not post the transaction ID or any other private data here, as these are public forums.