Help with account suspension

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  rochelled520ab3cc5 · Member · Aug 17, 2020 at 2:36 pm

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  I had a website developer create our website and now our website account is suspended. Is there a way to access our website/account so that we can reinstate our webpage.

  Im not someone who knows too much of the verbage so im not sure if im saying what I need done correctly but basically I need our website back up and running and the person we paid for our website is MIA. I dont want to have to go to someone else to recreate a new website OR lose our web address.

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  writer0001 · Member · Aug 17, 2020 at 2:50 pm

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  Hi there,

  We can’t discuss website suspension over this public forum, however you can reach out to the TOS team at https://wordpress.com/support/suspended-blogs/. If you’ve already submitted that form, please be patient and wait for their reply.
  Alternatively, if you use WordPress.org, you’ll need to reach out to your hosting provider for further support.

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  justjennifer · Member · Aug 17, 2020 at 3:16 pm

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  Hi there, Let me add that it looks like you created this account just minutes before posting here and there are no WordPress.com sites associated with it. The information that @writer0001 provided is relevant for websites hosted here on the WordPress.com platform. https://wordpress.com/support/com-vs-org/

  If your WP website is hosted elsewhere, like BlueHost, HostGator and the like, please contact your web hosting provider directly for assistance with your suspended account. Cheers!

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  rochelled520ab3cc5 · Member · Aug 17, 2020 at 3:27 pm

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  Thanks. Im guessing it was wordpress because when I logged into the back end it was wordpress. I can not contact our web hosting provider because the person who manages all of that is MIA so I thought I’d start here for some type of direction

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  justjennifer · Member · Aug 17, 2020 at 3:30 pm

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  Im guessing it was wordpress

  Well, with 38% of the web running WP, that’s a good start. :)

  If you share the address of the website itself, we might be able to get you to the right place for help.

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  rochelled520ab3cc5 · Member · Aug 17, 2020 at 3:52 pm

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  http://www.cqconsulting.org

  Thanks!

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  justjennifer · Member · Aug 17, 2020 at 4:18 pm

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  Nameservers:
  ns1.us67.siteground.us
  ns2.us67.siteground.us

  Hello again-your site is hosted with Siteground.

  https://www.siteground.com/company#contactus

  In general, for help with the WP software itself, you’ll want to consult the fine folks over at https://wordpress.org/support/forums

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  justjennifer · Member · Aug 17, 2020 at 4:20 pm

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  And after searching around their site for a bit
  https://www.siteground.com/kb/my_site_is_showing_this_account_has_been_suspended/

  Again, best wishes for a quick solution.

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  rochelled520ab3cc5 · Member · Aug 17, 2020 at 4:36 pm

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  Youre awesome! Thanks so much for all of your help!