Help with an orphaned web site removal

  • Unknown's avatar

    Work with a volunteer EMS agency. The person managing our old WordPress hosted account passed away. This happened in 2013. Need to get the old WordPress web site taken down because it is outdated and a regulatory challenge. Does anyone know how I can contact WordPress somehow to make this case? They are currently hosting a healthcare website that is neither HIPAA or NYS DOH compliant.

    The help system is maddening and keeps pointing me in all the wrong directions.

    Much appreciated

  • Hi there,

    I did not see you mention the URL of the site in question. Can you let us know what it is so we can visit the site and look it up in our system? Thanks!

  • Unknown's avatar

    Thanks for the quick response!

    The orphaned site is PRVAC.Wordpress.com

    Our current site (also built on WordPress but hosted at godaddy) is PRVAC.ORG

    You should be able to compare the two sites and see that they refer to the same organization.

    Look forward to hearing what can be done. I spoke with our Corps Captain and he indicated that we can provide whatever information you need on our organization to evidence that we are in fact the organization in question.

  • Hi there,

    To recover access to the WordPress.com account that owns that site please follow this guide:

    Recover Your Account

    For deceased users we also have some guidelines here:

    https://wordpress.com/support/deceased-user/

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