Help With Domain Mapping Charge
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I accidentally signed up for Domain Mapping for the domain: unshakablegirl.com and had cancelled this domain previously…so I no longer own it, and I would like to cancel the domain mapping and receive a refund for the fee, but the “cancel and refund” button has not been working for me. Is it possible to get this fixed?
The blog I need help with is: (visible only to logged in users)
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Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
Note: It takes from 1 – 2 weeks for the refund to be received.See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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O make sure you succeed I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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looking at the other thread – it looks like you did cancel the registration for unshakablegirl.com – if you really want that domain name, the staff might be able to retrieve it for you, else you need to wait until it might be released into the wild where you take your chance in getting it back – or it might be held for ransom by a squatter
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Yes, I only just set it up yesterday. And I have tried going through the tutorial and doing what it said, but when I click “cancel” it doesn’t do anything.
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I did retrieve my domain, but it is still being connected to wordpress.com, which was a mistake, and I don’t want. I had meant to connect it to wordpress.org.
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Hi there,
Sorry for the trouble! I cancelled and refunded the domain mapping for unshakablegirl.com for you, so you’re all set on this end. (Please note it can take 1-2 weeks for refunds to appear on your bank statement.)
Please let me know if I can do anything more to help. :)
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