Help with Domain Name (Refund)

• 

  campfireflyeducation · Member · Mar 4, 2016 at 6:03 am

  • Copy link
  • Add topic to favorites

  Hello! I have purchased a domain and registered for a free account less than 24 hours ago. I have purchased the domain name campfireflyeducation.com, but now that I have signed in and viewed my page, it states my web address as campfireflyeducationdotcom.wordpress.com

  I would not like the ‘dotcom.wordpress’ part to be there, and I am confused why that is my domain name now.

  I also am not sure if I would like to keep this or not because I might be wanting to build my website a different way. I have looked into the refund policy and it states that I can request a refund if it is within the first 48 hours, which is today. It states to go into the manage purchases section, but I do not see an option to request a refund there.

  Can you explain the domain name problem and also explain to me how to request a refund before it is too late?

  thank you.
  Emily

  The blog I need help with is: (visible only to logged in users)

• 

  siobhyb · Member · Mar 13, 2016 at 9:15 am

  • Copy link

  Hi Emily!

  I’m glad that I was able to help answer this question via email and that your site’s now available at campfireflyeducation.com. :)