Help with donation on www.4utism.com

  • Unknown's avatar
    leonhuang4444 · Member ·

    Whenever someone donates on my website with paypal, it goes to a page that says ‘this organization’s page is broken’. you can test it on the website. i thought it was a paypal issue and i contacted them, but they said this: ‘We understand that you reached out to report issue with your Donation page. We’re able to reproduce the issue with error message “This Organization’s Page is broken’. The error was caused incorrect configuration, the button does not have correct business value passed in order to associate with your PayPal account. If this integration is done through a third-party platform, please kindly reach out to your partner to check the integration.’

    The third party would be you guys (wordpress), so if you can check it out and help me. I have been stuck on this issue for 3 weeks now with no success. please help me… thank you

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out.

    To clarify, there are three distinct versions of “WordPress” that are important to distinguish:

    1. The free, open-source WordPress software that powers your website.
    2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
    3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

    As your site is not hosted with us, our ability to assist and advise is limited. However, I can certainly point you in the right direction to get help.

    It seems like you may need assistance with Woo. For this, I recommend reaching out to Woo Support via https://woocommerce.com/my-account/create-a-ticket/ if you have any paid Woo products, or https://wordpress.org/support/plugin/woocommerce/ if you do not. They’ll be better equipped to troubleshoot the issue with the PayPal integration.

    I hope this information proves helpful! Let me know if you have any further questions.

  • The topic ‘Help with donation on www.4utism.com’ is closed to new replies.