help with error message

  • Unknown's avatar
    drbjbaker · Member ·

    Cannot open file: /srv/htdocs/wp-content/themes/cortado/txo-onepager.php

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    drbjbaker · Member ·

    This erorr is happening when I click on the template and the pages tab. Can anyone help? I am not very technical. TThank you.

  • staff-zinnia · Staff ·

    Hello –

    I can see that Elementor is in use on this project. We don’t develop that product or have access to their tools so you would need to reach out to them for assistance.

    Go ahead and investigate any potential plugin conflicts and let them know that you also ran a health check. That will be helpful information for their team. It’s a good first step whenever troubleshooting issues as well.

    Health Check & Troubleshooting
    WP
    Video Tutorials » Video Tutorials: Plugins
    in WordPress.com Support
    1 min read
    This feature is available on sites with the WordPress.com Business or Commerce plan. If your site has one of our legacy plans, it is available on the Pro plan. Plugins are tools that expand the functionality of your site. Troubleshooting Plugins The following video will show you how to use the Health Check & Troubleshooting plugin to troubleshoot plugin conflicts. More information abou
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