Help with invoice

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  livrosecitacoes · Member · Mar 24, 2022 at 3:47 am

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  Hi WordPress team,

  I am contacting you to pay for the website (domain) that expired.
  I thought I had a visa card saved on the account and sufficient funds, but the payment would not go through.

  Looking forward to your kind reply. Have a good day.

  domain: livrosecitacoes.com

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  livrosecitacoes · Member · Mar 24, 2022 at 3:48 am

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  Hi WordPress team,

  I am contacting you to pay for the website (domain) that expired.
  I thought I had a visa card saved on the account and sufficient funds, but the payment would not go through.

  Looking forward to your kind reply. Have a good day.

  domain: livrosecitacoes.com

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  kokkieh · Staff · Mar 24, 2022 at 6:29 am

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  Hi there,

  That domain expired on 4 February and has already been removed from our system. It is currently in redemption with our registrar.

  It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption, on top of the regular renewal fee. Let me know if you agree to that fee and I can get the recovery process started.

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  livrosecitacoes · Member · Mar 24, 2022 at 7:57 pm

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  Hello!
  Yes, I agree with the fee

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  staff-blorbo · Staff · Mar 24, 2022 at 9:28 pm

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  I have sent a payment request for the total of $98 to the email address on your account.

  Once the payment is sent, please reply here to let us know, and we will recover livrosecitacoes.com.

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  helper-jamesh · Member · Mar 25, 2022 at 2:03 am

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  Hi @livrosecitacoes! I’ve restored the domain to your account and you should have access to it pretty immediately. If you need help setting it back to primary, let us know.