help with logging in
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Unusual request here. Our press room page (https://classpass.com/press-room/) is managed on its own instance of wordpress, which we used to be able at this URL with the ‘cpinfo’ credentials in lastpass:
https://cpinfo.wpengine.com/wp-login.php?wpe-login=true
However, since last week we’ve been unable to log in, and I’m afraid it may be because I misconfigured something in the blog settings field – it now appears to think classpass.com is the host, when it should still be cpinfo.wpengine.com.
Hoping you can help us troubleshoot, either by resetting whatever email is associated with the username ‘cpinfo’ or perhaps restoring a saved version of the site itself – minimal changes have been made in the past few weeks, so not much would be lost.
Let us know if you have any questions. Thanks!
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Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by WPEngine. Therefore, you need to contact them regarding your login issue.
We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:
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