Help with my domain please
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Hi, I haven’t been able to visit my website http://www.theritaproject.com online. I have contacted Wix who’ve said. ‘It seems that your domain isn’t properly connected to Wix’s name servers. You will need to contact your original domain host and ask them to update your records so that the domain will point to Wix, rather than your old host. Please provide your host with these records: https://support.wix.com/en/article/dns-records-needed-to-connect-your-domain-to-wix
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Hi there,
The domain, theritaproject.com, used to be registered with us, but it expired on 14 February and has since been removed from our system. It is now in redemption at our domain provider.
We should still be able to recover the domain from redemption at this point, but our domain provider charges a $80 fee to do that. Additionally, the account you’re using to post here is not the owner of that domain – we can only redeem a domain if the WordPress.com username that originally bought the domain requests it.
Please log into the account that you’d used to register that domain with us and comment here to confirm if you agree to the redemption fee, and we can get the recovery process started for you.
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Hi, thank you for this response.
I am struggling to find the account I registered the domain with you – I have gone through my old email addresses but I can’t think of any other accounts I would’ve used.
Are you able to help me to find & access that account?
Thanks.
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Hi there,
You can use our Account Recovery form (linked below) and send us any transaction details associated with that domain purchase. Then we’ll be able to help you access that account and renew your domain.
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