Help with New Website

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  karlacauldwell · Member · Feb 29, 2016 at 12:40 am

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  I just paid for a new domain and am using wp engine. I entered everything but am having challenges because in 2010 I started a free wordpress blog with the same email. How can I either connect the two or delete the 2010 blog. Thank you and wishing you well.
  Karla

  The blog I need help with is: (visible only to logged in users)

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  rutomo · Member · Feb 29, 2016 at 12:52 am

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  Hi Karla,

  If you just want to re-use the same email address for your new blog, you can change your old account to use a different email address then use the email address for the new account. You can read support docs on how to reuse email address: https://en.support.wordpress.com/deleting-accounts/#reusing-email-addresses

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  karlacauldwell · Member · Feb 29, 2016 at 3:10 am

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  Thank you for responding. Do you know if there is someone I can speak to by phone. My problem is a bit more complicated than changing the address for many reasons that I do not know how to communicate via a forum. Any help is greatly appreciated. Thank you.

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  timethief · Member · Feb 29, 2016 at 3:20 am

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and delete the site https://en.support.wordpress.com/delete-site/ or make the site visibility private. https://en.support.wordpress.com/settings/privacy-settings/

  The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with the actual blog’s name in that URL.

  There is a single email address that can be used on only one username account and not on any others, regardless of how many blogs are registered under that username account. The blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account

  For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address

  Also, consult these guides:
  https://en.support.wordpress.com/email-address/
  https://en.support.wordpress.com/email-notifications/gmail-issues/

  After you log in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then you need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

  This support doc https://en.support.wordpress.com/passwords/ covers how the blog’s owner can change or reset their account password, and keeping their WordPress.com account (and other online services) secure. See also Selecting a Strong Password https://en.support.wordpress.com/selecting-a-strong-password/

  If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

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  timethief · Member · Feb 29, 2016 at 3:22 am

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  Do you know if there is someone I can speak to by phone.

  There isn’t any phone support here. All support docs are at http://support.wordpress.com

  For all the support options when you have technical support issues
  see https://en.support.wordpress.com/help-support-options/

  If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately. See here Live Chat Support https://en.support.wordpress.com/live-chat/

  You can type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  re: direct email support
  Also note, that you can email Staff at:
  support@wordpress.com/
  or
  help@wordpress.com