Help with refund

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  popcorn221 · Member · Apr 27, 2020 at 10:27 pm

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  Hi I am requested a refund for jet pack backup service. I purchased this plan on March 30th 2020 and I am in the 30 day window for refund. Please assist.

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  lucymac2 · Member · Apr 27, 2020 at 11:15 pm

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  Hi could you tell me how you requested your refund please? I can’t contact anyone and it’s driving me mad

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  staff-zinnia · Staff · Apr 28, 2020 at 2:50 pm

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  popcorn221 – I don’t see any charges on the account you’re using to contact us here. Please use https://jetpack.com/contact-support/?rel=support with your site URL included in that note so we can take a closer look.

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  staff-zinnia · Staff · Apr 28, 2020 at 2:52 pm

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  lucymac2 – Are you able to provide any more details? Do you know what product your being charged for? Or what site is attached to the charge? It’s best practice to open up your own forum thread. Please do that, so you are the original poster and include those details for us. Adding the ‘modlook’ tag will move your question in to the staff queue. Thanks so much.