Help with reset, cannot escape 2 step authentication.

• 

  rovingartichoke · Member · Sep 15, 2014 at 2:02 am

  • Copy link
  • Add topic to favorites

  Help with reset, cannot escape 2 step authentication.

  It is my account, I am not able to reset the password to log in from my phone or other mobile apps.

  I can’t fix this, ive tried. Please send help! I would love to talk to a person if it would help. It’s frustrating and id love to be able to use my site!

  The blog I need help with is: (visible only to logged in users)

• 

  valentine · Member · Sep 16, 2014 at 7:37 pm

  • Copy link

  Hi spicypenguinpdx,

  Are you unable to disable Two Step Authentication by following these instructions?
  http://en.support.wordpress.com/security/two-step-authentication/#disabling-two-step-authentication

  If you are unable to do so, you’ll need to perform an account recovery. Here’s the form for you to do so:
  https://wordpress.com/wp-login.php?action=recovery

  That said, most of the WordPress.com staff are away till September 24, so you might have to wait for them to get back.