Help with SSL Certificate

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  sophie2278 · Member · Mar 1, 2022 at 3:14 am

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  I need help with the configuration of the SSL certificate on this website hosted on the WordPress hosting service.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  ericfri · Staff · Mar 1, 2022 at 4:22 am

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  Hi there,

  If your site is hosted on the WordPress.com platform, SSL is included for free.

  https://wordpress.com/support/https-ssl/

  If you’re using the open-source WordPress.org platform, SSL will be dependent on the hosting provider.

  https://wordpress.com/support/com-vs-org/

  What’s the website URL?

  Cheers,
  Eric

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  sophie2278 · Member · Mar 2, 2022 at 2:59 am

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  Hi,

  The website URL is http://www.lix-lena.org.

  Are you able to determine if this website is hosted on WordPress or another hosting provider? I am not able to get adequate information from the web administrator.

  We need to fix the SSL as soon as possible.

  Thank you.

  Bose

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  ericfri · Staff · Mar 2, 2022 at 3:34 am

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  Hi Bose,

  That site is not with the WordPress.com platform but with NameCheap. I’m guessing their EasyWP platform.

  https://www.namecheap.com/

  You’ll need access to the NameCheap account before you can do anything. They offer a number of SSL products.

  https://www.namecheap.com/security/ssl-certificates/

  I would suggest contacting their support, they offer live chat and can help point you in the right direction.

  Cheers,
  Eric

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  sophie2278 · Member · Mar 2, 2022 at 4:08 am

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  Hi Eric,

  This really helps.

  Thank you.

  Cheers,
  Bose

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  ericfri · Staff · Mar 2, 2022 at 5:15 am

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  You’re welcome, glad I could help.