Help with the author's views

  • Unknown's avatar
    niharikaupadhyay1109 · Member ·

    My blog site is public and i have enabled all cookies. i am also logged into WordPress on both my phone and my laptop. but still whenever i click on my site using the phone, the views go up.
    please suggest a solution to prevent this from happening

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Please make sure that you are logged in on the same WordPress.com account on both your phone and your laptop. If you are then your own visits won’t be counted.

  • Unknown's avatar
    niharikaupadhyay1109 · Member ·

    I am logged into the same account on both my laptop and phone, but the problem persists.

  • staff-mckluskey · Staff ·

    I understand that this happens only when you visit your site on your mobile device, is that right? Are you accessing it via browser or from WordPress.com mobile app? Could you walk me through a typical situation when you check your site from your mobile?

    Also, remember that with your plan, you can reach out to support directly via https://wordpress.com/help/contact. That way, you can get help faster.

  • Unknown's avatar
    niharikaupadhyay1109 · Member ·

    I am accessing it via browser. and yes it happens only on the phone

  • Unknown's avatar
    niharikaupadhyay1109 · Member ·

    I search in the URL in my browser on the phone using the same account as my laptop and as soon as I visit the homepage a view goes up. in 2022 I have had 170 views of which 167 are of my own.
    whereas in 2021 that wasn’t the case author’s view was 159 whereas the country I belong to had 20 lesser views than that so I considered that it didn’t take my views into account.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for the additional information.

    It also looks like WordPress.com support is helping you with this via live chat and it appears they were able to resolve your issue a couple of hours ago.

    Since we’re the same support staff, we’ll defer you to continue getting help with this via live chat if you have trouble in the future as you’ll get help more quickly there than you will via the free support forums. :)

  • avydun · Staff ·

    Since you are already in email communication with us, I’ll close this forum post.

  • The topic ‘Help with the author's views’ is closed to new replies.