Help With Transferring My WordPress Site to a New Domain

  • Unknown's avatar
    stayathomemomwithnojob · Member ·

    Hello,
    I have a new Domain for my website, purchased through Bluehost. Is there any way to transfer my wordpress site to my new domain?
    I cannot currently access my site, which was wdwmagicmakers.com. I want to transfer it to magicmakerstravelllc.com
    My e-mail is (email visible only to moderators and staff)
    Thank you,
    Christina

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host wdwmagicmakers.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that your hosting provider may be able to help in this instance. I recommend contacting Bluehost for further assistance. They are in the best position to help get your domain connected correctly. Thanks!

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