Help with transferring over exisiting site

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  harbourhousessi · Member · Jun 23, 2023 at 11:40 pm

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  Hi there I currently own the domain for http://www.saltspringharbourhouse.com/ and I cannot edit the website! My existing username is ‘kelly’ and when I go to login with my email ‘(email visible only to moderators and staff)’ WordPress says I do not exist.

  I have just created a new account in order to speak with someone at WordPress as I have been super stuck with trying to get a hold of someone at WordPress. I think it is because I am using an older version.

  I would like to use this account (username: harbourhousessi) moving forward and would like to transfer over my WordPress website http://www.saltspringharbourhouse.com/ to this account so I can edit it. We had someone at the company a couple years back create this website for us but they are now gone we would l like to lift and shift the existing website on to this account.

  Please let me know if this is possible and look forward to getting some help with this! Thank you!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Jun 25, 2023 at 4:21 pm

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, GoDaddy.

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account.

  Since you’d like to migrate the site to WordPress.com, you can follow the instructions here to migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

  Feel free to let us know if there’s anything else you need, and we’ll be happy to help.