help with website.
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I am very confused and need help. It appears I have several accounts and several websites directed towards word press. I keep trying to access my website http://www.highonhudson.com (https://highonhudson.com/wp-admin/admin.php?page=aioseo) but there is an error message. When I try to log in, I land on this account for my other site tabacandcompany.com I am at a loss. I have entered my user name gabrielwalking, gabriel@tabacandcompany, tabacandcompany but can’t seem to access Highonhudson.com Can you help? Its like there is a glitch in the various account logins.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
We can’t help directly because we don’t host highonhudson.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Dreamhost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring. Because of this our procedures for regaining account access do not work on sites hosted with other providers.
The good news is that as long as you have access to the server control panel through Dreamhost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Dreamhost support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
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