Help with Website

• 

  1petsitter · Member · Mar 20, 2023 at 5:48 pm

  • Copy link
  • Add topic to favorites

  Is it possible to speak or chat with someone, please? I’ve tried multiple times to add info to my website. I can see it when I’m in logged in wordpress, but it won’t publish to the site. I’ve waited 3 or 4 days, it’s still not published. II don’t understand what I’m doing wrong and it’s very important this info gets posted.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  1petsitter · Member · Mar 20, 2023 at 6:12 pm

  • Copy link

  I can’t figure out how to edit my site. There’s a http://www.comfycreatures.wordpress that I can edit but that’s not my live site, I don’t even understand what that is. I need to edit http://www.comfycreaturespetcare.com. It’s an emergency.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

• 

  themagicrobot · Member · Mar 20, 2023 at 7:23 pm

  • Copy link

  Your site isn’t here at WordPress.com.

  It’s hosted by some other company on some other server. Log in directly at https://www.comfycreaturespetcare.com/wp-login.php

• 

  1petsitter · Member · Mar 20, 2023 at 10:20 pm

  • Copy link

  Ok… thank you

• 

  staff-totoro · Staff · Mar 20, 2023 at 11:02 pm

  • Copy link

  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host comfycreaturespetcare.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!