Help With Website

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  ldkfullsail · Member · May 5, 2023 at 10:53 pm

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  Hello,

  Reaching out in regards to website that i can no longer access on behalf of my client.
  http://www.poshrockfoundation.org/wp-admin cannot log in, in fact i received the HTTP 500 Error msg. I tried Pinging it and received the following IP address 64 bytes from 107.180.12.115: icmp_seq=346 ttl=49 time=21.533 ms. I also seen that the site is hosted from GoDaddy.com LLC

  Please assist.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · May 6, 2023 at 11:31 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!