Help with website under maintenance

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  repairingthisoldsoul · Member · Aug 10, 2021 at 4:36 pm

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  We have been locked out of our domain website because of maintenance, but we cannot excess the correct documents in order to get out of maintenance mode. How do we get excess to our website?

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-mckluskey · Staff · Aug 11, 2021 at 1:59 pm

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  Hi there!

  I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.