Help with WordPress… Woocommerce and Checkout Errors!
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Hello,
Just recently whenever a client tries to checkout on my website http://www.rollaroaster.com; they can get all the way to the Pay With Paypal button in the checkout page… but then you get a ‘BAD GATEWAY’ message….. I have contacted paypal and they are saying site is not even reaching them… so it is not a problem on their end. I have reached out to woocommerce.. but it has been 3 days and no answer… I need to sell product!!! Please help!The blog I need help with is: (visible only to logged in users)
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You are confusing wordpress.ORG software installs on paid hosting with your wordpress.COM hosted blog. They are not the same. You cannot run woocommerce on any site that’s hosted by wordpress.COM. You can only run it on a wordpress.ORG install on paid hosting. It is only for is for individual WordPress.org installations.
The only way to resolve issues with woocommerce accounts is to contact the team directly at woocommerce.com. https://woocommerce.com/contact-us/?_ga=1.63687215.180389535.1487007371
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites and our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
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