Help WordPress cant connect my website

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  utshortflims · Member · Oct 20, 2017 at 2:10 am

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  Im trying to reconnect my website to wordpress. There is a red exclamation mark next to my website in the dashboard and it says ‘ the site cant be accessed ‘ and my only option is to disconnect my site. how do you fix this?

  The blog I need help with is: (visible only to logged in users)

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  staff-imahappyengineer · Staff · Oct 20, 2017 at 2:44 am

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  Hello @utshortflims,

  Do you used to have it connected to WordPress.com via Jetpack?

  You can contact Jetpack directly through this link.

  I am also tagging a WP support, you can find the tag “modlook” on the side. They may be able to check your account.

  I hope this gets sorted out.

  Regards,
  Rose

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  kokkieh · Staff · Oct 20, 2017 at 7:11 am

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  HI there,

  This sounds like an issue with Jetpack, yes. Please contact Jetpack support directly at the link below for help with this:

  Contact Support

  Before you do that though, please check if clearing your browser cache and cookies or accessing the WordPress.com dashboard in a different browser perhaps make a difference.

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  utshortflims · Member · Oct 26, 2017 at 3:55 am

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  Thanks guys contacted support and they helped me out. All I really had to do was disconnect and reconnect jetpack!

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  kokkieh · Staff · Oct 26, 2017 at 8:30 am

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  Excellent! Thanks for letting us know :)