Help!! WordPress deleted my site I have been working on

• 

  thelakesmadeeasy · Member · Apr 16, 2024 at 6:18 pm

  • Copy link
  • Add topic to favorites

  Help!!

  I was on the creator plan previously, I cancelled it one month ago and have been working rebuilding my website on a free template plan since, spending hours on this.

  I get an email today saying my creator plan has stopped (it was already stopped), they have hidden my website, and when I log in to the site editor it shows my previous website template, and all the work I have done on it for the past month on the free template has gone!!

  Please WordPress please revert this back to the work I have been doing for the last month. I have no idea why it reverted back to my previous website and deleted all my new. But it’s very much not ok.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Apr 19, 2024 at 4:19 am

  • Copy link

  Hi there!

  It looks like the WordPress.com Creator plan expired on your site, which resulted in the advanced hosting features being disabled (like plugins, custom themes, real-time backups, etc.).

  Please click the link below and follow the instructions there to upgrade to the Creator plan, activate hosting features, and restore your site to a previous point.

  

  Restore Your Site After The Plan Expires

  in WordPress.com Support

  3 min read

  If your site’s plugin-enabled plan expires, features like plugins and third-party themes are removed from your site. Follow the steps in this guide to restore your website to how it was before your plan expired. Step 1: Renew Your Plan The first step to restore your site is to upgrade to a Creator or Entrepreneur plan again. Do this as quickly as possible because the site’s plugins are rem

  Hope that helps! Feel free to let us know if you have more questions.