help…I need to speak with someone from the company, regarding my site
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This is wordpress.COM support. There is no phone support. I’ve been here for 10 years and if you want a quick answer you will type one here. Start with providing this information please:
What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
And, exactly which wordpress.COM username account registered that site?
I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting. And, that is why we are all prompted to provide the relevant URL when we create a new thread.
See here for all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best contact form to use now is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/re: direct email support
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com -
I have had a word press since 2009…I ve had someone build my web page with word press and I had done many blogs on it. I am updating my web page and have a new person trying to mesh it all together. I have no idea of what you are asking me as I m completely illiterate in the computer building world which is why I have someone doing my site. My site is Greenetea Traditional Chinese Medical Clinic, my name is Lisa Greene….I believe my site is lisagree@lisagree
my email from the sight is (email visible only to moderators and staff)
It s not allowing me at all to get in my site. -
http://www.lisagreeneacupuncture.com/wp-login.php
this is from the person trying to help me with my web design…I do have bluehost..
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so essentially I cannot get into my word press at all, not sure if it expired? but I had had it on an auto renew.
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That site is not hosted by wordpress.COM. You are posting to the wrong support forum. We cannot help you here.
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
lisagreeneacupuncture.com is hosted by BlueHost
WHOIS: Click Here
IP Address: 66.147.242.191
Name Servers:
ns1.bluehost.com
ns2.bluehost.com
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