HELPME ERROR ON LINE 1117

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  halleyarrais · Member · Nov 22, 2016 at 8:38 pm

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  I cant acces my wp admin ( http://www.halleyarrais.com) because when i try i see this error
  Fatal error: Call to undefined function wp_cache_get() in /home/hlarrais/public_html/wp-includes/option.php on line 1117

  This happen after i did an actualization.

  Please helpme

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Nov 22, 2016 at 8:59 pm

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  I can’t help you, but since you have a dot com domain, I believe you’re able to contact wordpress.com directly? Ask them!

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  timethief · Member · Nov 22, 2016 at 9:00 pm

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  That’s a wordpress.ORG error message and we cannot help you. That site is not on our servers. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  timethief · Member · Nov 22, 2016 at 9:02 pm

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  @torres126
  Please do not post into threads unless you are firmly convinced that you have the correct answer.

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  halleyarrais · Member · Nov 22, 2016 at 9:03 pm

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  Sorry! and thanks for ouy help

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  timethief · Member · Nov 22, 2016 at 9:04 pm

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  You’re welcome and best wishes.