hemos pagado por Tarjeta de credito el cambio del plan gratuito a Busines, cuando se actualiza nuest

  • Unknown's avatar
    pedroseguraabadia · Member ·

    Ayer día 9 de noviembre se efectuo el pago por tarjeta de credito 299 $, pero todavía no se ha actualizado nuestro nuevo plan busines, muchas gracias.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Yesterday, November 9 the payment was effected by credit card $ 299, but still has not been updated our new busines plan, thank you very much.

    I tagged this thread with modlook for Staff to take notice of your issue and help. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    Me prendí este hilo con modlook para el personal a tomar nota de su problema y ayuda. Por favor, suscribirse a él por lo que se le notifique cuando responden. Para suscribirse buscar en la barra lateral de este hilo, encontramos la suscriben enlace temas y haga clic en él.

  • staff-doublebassd · Staff ·

    Hi there,

    Do you see a charge on your credit card statement?

    I checked your account and noticed that we’re receiving a 10486 error from Paypal. This usually occurs when your billing address is entered incorrectly. When this error occurs, Paypal’s API documents mentions:

    Using the existing token, redirect the customer back to PayPal to select a different funding source or to add a new funding source. See this How To guide for more information.

    All you need to do is click purchase again and fill in the correct billing details in your PayPal account when prompted (or maybe login to PayPal first and update it).

    Let me know if you have any more trouble.

    Thanks!

  • Unknown's avatar
    pedroseguraabadia · Member ·

    Hola, gracias por su respuesta.
    No hemos hecho el pago mediante Paypal, no.
    El pago lo tenemos cargado en nuestra cuenta bancaria, desde el día 9 de noviembre, habiendo usado nuestra tarjeta bancaria.
    Nombre: Pedro Segura Abadia.
    a beneficio de WPCHRG COM-COM INCL

    Espero su respuesta muchas gracias-

  • Unknown's avatar
    pedroseguraabadia · Member ·

    I first tried to do it on Paypal, but I couldn’t, so I did it directly with my credit card. In my account, the fee was already taken, but I don’t have access to the service yet. Please, check again what may have been occured.

    Thanks in advance!

  • staff-doublebassd · Staff ·

    Hi there,

    Are you referring to a purchase made under a different account? I do not see any transactions on the 9th, just a few unsuccessful transactions back on the 5th of this month.

    If you are referring to a different account, please contact us here using that account, and I’d be happy to assist you.

    Let me know if you have any questions.

    Thanks!

  • staff-doublebassd · Staff ·

    I deleted your last post because it looked like credit card information and you don’t want that available in a public forum.

    What I need from you is to contact us from the username that is associated with the account where you made the purchase. What is the name of the blog that the upgrade is connected with?

    Let me know. Also, let me know if its not clear in regards to what I am asking. Thanks!

  • Unknown's avatar
    pedroseguraabadia · Member ·

    I ‘m sorry , I thought we were in a private way, our blog to which we refer is:
    https://takorock.wordpress.com/

  • staff-doublebassd · Staff ·

    No worries! I just didn’t want that information to get into the wrong hands.

    Yes, I checked the account associated with takorock.wordpress.com and I see no completed transactions under it. Do you still happen to have the transaction ID?

    I’d most likely be able to find the purchase with that information. Also, if you know under what username the upgrade was purchased would help as well.

    Let me know. Thanks!

  • Unknown's avatar
    pedroseguraabadia · Member ·

    I haven’t got a transaction ID because when I paid it was in process of acceptance, but I have a number comercial key ([redacted]) linked with your number account. My username is “PEDROSEGURAABADIA”
    Thanks.

  • Unknown's avatar
    pedroseguraabadia · Member ·

    Solucionado, ! muchas gracias ¡

  • supernovia · Staff ·

    We’re glad you’re all set! If you need help with more sensitive things like this in the future, consider finding us in chat instead of posting publicly. We’re usually available during US business hours:
    http://en.support.wordpress.com/contact

    Cheers!

  • The topic ‘hemos pagado por Tarjeta de credito el cambio del plan gratuito a Busines, cuando se actualiza nuest’ is closed to new replies.