Hi

• 

  shawusarmy · Member · Jul 26, 2022 at 12:20 pm

  • Copy link
  • Add topic to favorites

  What can I do not to be charged again

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  julinedossantos1 · Staff · Jul 26, 2022 at 1:05 pm

  • Copy link

  Hello,

  I see here that your domain is hosted on Bluehost.com
  I suggest contacting them to understand the reason for the charges.

  Here you can better understand the differences between WordPress.com and WordPress.org:
  https://wordpress.com/support/com-vs-org/

  Hope this helps

• 

  justjennifer · Member · Jul 26, 2022 at 1:48 pm

  • Copy link

  Hi there,

  Just adding that in case you are referring to payment for a Premium version of the Jetpack plugin you have on your above site, you’ll want to log into your Jetpack account and contact Jetpack directly. https://jetpack.com/support/

  Hope that helps too.

• 

  staff-totoro · Staff · Jul 26, 2022 at 7:52 pm

  • Copy link

  HI @shawusarmy

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

  Thanks!