Hi

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  rjyentics · Member · Nov 21, 2019 at 1:02 pm

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  Will need help. My site is facing error 500

  The blog I need help with is: (visible only to logged in users)

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  staff-mckluskey · Staff · Nov 21, 2019 at 2:19 pm

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  Hi there!

  I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with another company.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can find help with your question at: https://wordpress.org/support/forums/
  http://wordpress.org/support/ is also a great resource for sites using the open source WordPress.org software.