hi

macodesignstudio · Member · Sep 29, 2020 at 9:27 am
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I was charged $70 and i dont know what it was for
austinsangs · Member · Sep 29, 2020 at 9:50 am
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Hello @macodesignstudio,

What the URL of the site you need help with?

You can find out the detail of the charge here:

Why was I charged?
staff-mckluskey · Staff · Sep 29, 2020 at 10:05 am
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Hi there,

There are no charges on the account you’re writing us from.
If you’re not sure what site the charge is for, please search for it at https://wpchrg.wordpress.com/ as @austinsangs suggested.
You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.
justjennifer · Member · Sep 29, 2020 at 10:59 am
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Further follow-up from this user at https://wordpress.com/forums/topic/hi-499/ which is now closed. The reply is copied below:

I just checked what I was charged $70 for, and I am not able to log in to the account which is kmgr.blog. It is possible for you to give me a refund and cancel the subscription? or help me log in to the account? Thanks.
staff-mckluskey · Staff · Sep 29, 2020 at 12:37 pm
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@macodesignstudio, you should be able to contact our Billing team directly from https://wpchrg.wordpress.com/.

You can also send the Transaction ID to our Account Recovery team directly: passwordhelp@wordpress.com. They’ll get back to you with more info.
macodesignstudio · Member · Sep 30, 2020 at 3:21 am
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Hi,

just contacted them through https://wpchrg.wordpress.com/ but it doesn’t say it was sent, it just brought me to the same page where I post questions here. Do you know if it was sent? or is it supposed to say sent or something?

Thank you for your help.
kokkieh · Staff · Sep 30, 2020 at 5:33 am
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I don’t see a billing support ticket for your account. Did you click the Contact Us link on that page? That should take you this form:

Contact
macodesignstudio · Member · Sep 30, 2020 at 6:42 am
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Hi,

Yes, that is the one I filled out but when I clicked contact support at the bottom, it takes me to the page to ask questions here. I just did it again, hope it went through.
kokkieh · Staff · Sep 30, 2020 at 6:54 am
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Hmm, I still don’t see a billing support ticket for your account. You entered the email address appearing at https://wordpress.com/me/account/ when you submitted the form, correct?

Email help[at]wordpress.com instead. Include the following details:

* The date of the transaction appearing on your statement
* The amount
* The name on the credit card that was charged
* The last four digits of the credit card number
* The unique code that should appear next to this transaction on your credit card statement.

Please let me know here once you’ve sent that email.
macodesignstudio · Member · Oct 1, 2020 at 2:21 pm
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Yeah it’s weird.
I just sent an email, hope you guys got it.
supernovia · Staff · Oct 1, 2020 at 8:53 pm
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I still don’t see it, @macodesignstudio. Would you confirm the address listed here is correct? I see you haven’t confirmed the address yet with the “activate” email.

https://wordpress.com/me/account

If it’s correct, we can reach out to you directly. Or, if you wrote in from some other address, that’s likely why we can’t see the ticket associated with this account.
macodesignstudio · Member · Oct 2, 2020 at 12:54 am
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Hi,

yeah I sent an email from another email address, that is probably why.
I just sent one from this email address, hope you guys go it.

Please let me know.
Thank you.
staff-totoro · Staff · Oct 2, 2020 at 2:12 am
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I can see that you have sent a request to our account recovery department, who will work with you to get the info we need to confirm the transaction on your other account and refund.

Thanks for your patience!

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