Hi. Can I return back my domain alenaalimova.com and premium subscription?

• 

  alenaalimova · Member · Jul 30, 2016 at 8:40 am

  • Copy link
  • Add topic to favorites

  Hi. Can I return back my domain alenaalimova.com and premium subscription?

  The blog I need help with is: (visible only to logged in users)

• 

  geoffreyshilling · Member · Jul 30, 2016 at 9:12 am

  • Copy link

  WordPress.com does offer refunds within a certain amount of time.

  Domain registrations can be canceled within 48 hours of registration.
  Plans and other purchases can be canceled within 30 days of purchasing.

  This page will give you more details about the requesting your refund:
  https://en.support.wordpress.com/refunds/

• 

  alenaalimova · Member · Jul 30, 2016 at 9:16 am

  • Copy link

  Nope. You probably didn’t understand the question. I cancelled the Premium subscription and the domain name that came with it, but now I decided that I need It back. I just want to restore all the services with the domain name.

  Thank you.

• 

  alenaalimova · Member · Jul 30, 2016 at 9:18 am

  • Copy link

  Am I asking for the TechSupport in the right place? I didn’t find any other contacts on the wordpress.com

• 

  geoffreyshilling · Member · Jul 30, 2016 at 9:28 am

  • Copy link

  I apologize, I did misunderstand what you were trying to do. I did see the following on the page for cancelling domains.

  after cancellation, there is no guarantee the domain will become available to register somewhere else, and you may not be able to get it back.

  Yes, this is the right place to ask for support. I have added the modlook tag to the right column so a staff member can be notified and assist you with this. Good luck!

• 

  alenaalimova · Member · Jul 30, 2016 at 9:34 am

  • Copy link

  Thanks for you help. I really appreciate it. I hope I can get it back.

• 

  geoffreyshilling · Member · Jul 30, 2016 at 10:54 am

  • Copy link

  You’re welcome! I’m not sure what the standard procedure is for getting something like that back or the chances of it being possible, but a staff member should have more information on that part.

• 

  supernovia · Staff · Jul 30, 2016 at 3:37 pm

  • Copy link

  @alenaalimova please go ahead and re-purchase Premium, but do not select a domain. We will be working on getting the domain back, and once we have it we’ll use your domain credit to pay for it. Thanks!

• 

  supernovia · Staff · Aug 3, 2016 at 11:40 pm

  • Copy link

  Hi Алена, I just wanted to let you know your domain is available again. Thank you!

• 

  alenaalimova · Member · Aug 5, 2016 at 10:09 pm

  • Copy link

  Hi. I tried to order it back, but got a message that the domain name already exists.

• 

  supernovia · Staff · Aug 7, 2016 at 7:41 am

  • Copy link

  Hmm, we’ll check into this again — it looks like it’s stuck somehow. I’ll let you know what we find out.

• 

  kristarella · Member · Aug 8, 2016 at 6:42 am

  • Copy link

  Hey Алена,
  Your domain is registered and active on your account. There might have been a slight delay in processing the registration, so if you thought it didn’t go through and tried again you would have received the “already exists” notice.