Hi, Can not edit my blogs

• 

  onecoin4ud9ec62049e · Member · Oct 3, 2021 at 11:49 pm

  • Copy link
  • Add topic to favorites

  Hi, Can not edit my blogs
  Thank You

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  devroyce · Member · Oct 4, 2021 at 12:38 am

  • Copy link

  Hi @onecoin4ud9ec62049e,

  Can you be more specific?
  What is happening when you try to edit your blog?
  Are you seeing any error messages?

  Is your browser is up-to-date?
  If it is, try clearing you browser’s cache and cookies.
  If it still doesn’t work, try disabling your browser’s add-ons and extensions.

• 

  onecoin4ud9ec62049e · Member · Oct 4, 2021 at 1:33 am

  • Copy link

  Hi, I have updated my WordPress App already
  Message getting
  Post failed to upload
  Thank You
  Gary

• 

  devroyce · Member · Oct 5, 2021 at 12:34 am

  • Copy link

  It may be an issue with your browser.
  Your browser is up-to-date and your cache is cleared?

• 

  onecoin4ud9ec62049e · Member · Oct 5, 2021 at 5:25 am

  • Copy link

  Hi, I am using Safari and already re installed the app and cleared cache
  Still same problem
  Thank You
  Gary

• 

  aisajib · Member · Oct 5, 2021 at 9:14 am

  • Copy link

  Hi there!

  Sorry to hear about the issues. Just to confirm, you’re unable to edit a post both from the app and from the mobile browser, is that correct?

  Can you try the following steps to see if that helps?

  * Clear the browser cache on your phone. Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  * Try logging in from a different browser and see if it works there.

  If you still face the problem, please share the following with us:

  * A link to the post that you’re trying to edit.
  * A screenshot of the error message you’re seeing.

  You can upload the screenshot to your media library at https://wordpress.com/media and we can then take a look at it. You can also upload it to https://snipboard.io and share the link with us here.

  Regards

• 

  onecoin4ud9ec62049e · Member · Oct 5, 2021 at 10:13 am

  • Copy link

  Hi, I just found out it’s the WordPress App for IOS
  I re installed the App and same problem!
  With using browser works ok with editing!
  Can you please report this problem
  Thank You
  Gary

• 

  aleone89 · Staff · Oct 5, 2021 at 11:28 am

  • Copy link

  Hello Gary,

  Interesting! Thank you for noting that.

  Can you tell us the version of the app installed please.

  Also, can you tell me the operating system and version of the mobile device please.

  Many thanks.

• 

  onecoin4ud9ec62049e · Member · Oct 7, 2021 at 3:41 am

  • Copy link

  Hi, WordPress App Version 18.3

  IPad Pro Software Version 15.0.1

  Thank You

  Gary

• 

  aisajib · Member · Oct 7, 2021 at 4:17 am

  • Copy link

  Hi there!

  Thanks for sharing! Please submit a ticket directly from the app by tapping on My Site → tap on the profile picture near the top right → Help & Support → Contact Support. This will be routed to the mobile support team who can troubleshoot this further for you.

  Thanks!

• 

  onecoin4ud9ec62049e · Member · Oct 7, 2021 at 6:40 am

  • Copy link

  Hi, OK Done
  Thank You For Your Help!
  Gary