HI cant access my own old account

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  michaelkeatingphotography349781118 · Member · Oct 26, 2018 at 7:30 am

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  hi
  I cant access my account so I am using this temporary. The email I was contacted under was (email visible only to moderators and staff) Can you help me so I can fix my website? I have other purchases attached to that account.

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  flavbob · Member · Oct 26, 2018 at 8:50 am

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  Hi,

  I’ve added the modlook tag so the staff can assist you.

  If you haven’t done it already, you can fill the account recovery form here:

  https://wordpress.com/wp-login.php?action=recovery

  And for more info regarding account recovery:

  Recover Your Account

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  gemmacevans · Member · Oct 26, 2018 at 9:18 am

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  Hi michaelkeatingphotography349781118,

  I haven’t been able to find any support requests or user accounts connected to that email address and the account you are contacting us from hasn’t created any sites here. Can you send a link to the site you need help with?

  If it is created with WordPress.org software and hosted by Bluehost, please contact them for help as the login details are stored on their servers.

  I can check where the site is hosted if you are unsure though.

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  michaelkeatingphotography349781118 · Member · Nov 5, 2018 at 6:22 pm

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  Okay, I will attempt to contact them, thanks.

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  supernovia · Staff · Nov 5, 2018 at 7:34 pm

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  This may help too: http://codex.wordpress.org/Resetting_Your_Password — your host will be able to help you through that and assure you have backups and what not.