Hi, I cancelled and refunded my updrade

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  enriquetosabioiii · Member · May 3, 2018 at 6:51 am

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  Hi, I cancelled and refunded my updrade but I did not get the refund?

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · May 3, 2018 at 7:05 am

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  Hi enriquetosabioiii

  Refund usually takes around 10 to 12 business days to show up in your statement.

  For more information on the refund process here is the support document for that:

  Refund a Purchase

  Hope this helps.

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  gemmacevans · Member · May 3, 2018 at 8:23 am

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  Hi enriquetosabioiii,

  Your account shows we issued a full refund on 3rd May 2018 and there is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  As @shubhamgmath mentioned, refunds can take 10-12 business days to arrive but international refunds (outside the US) can take a little longer.

  Rest assured, the refund is on its way :)

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  enriquetosabioiii · Member · May 17, 2018 at 3:19 am

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  Hi it’s over 2 weeks already since I cancelled my purchase but I’m still not receiving my refund.

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  fstat · Staff · May 17, 2018 at 7:21 am

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  Hi there,

  Can you please follow up with your bank directly on this? You can provide them the transaction ID that appears in the refund receipt as a reference.