Hi, I have a problem…

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  sergiorevelles · Member · Nov 19, 2016 at 6:58 pm

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  Hi,

  I have a problem with my Track conversion from Analytics. Google Tag Manager tell me that I have this code still in my web from Worepress but I dont want this anymore. Do you know, where could I find the Analytics code?

  Thank you so much,
  Sergio Revelles

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 19, 2016 at 7:39 pm

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  immobilienspanienammeer.de is a wordpress.ORG software install on paid hosting, hosted by 1&, not by wordpress.com.

  That site is not on our servers. We cannot help you. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  sergiorevelles · Member · Nov 19, 2016 at 8:30 pm

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  Thank you so much for the answer.

  I wrote already to http://wordpress.org/support/ and they told me I have to write to http://en.support.wordpress.com. (I paste the email down). They tell I have I service with WordPress.com contracted…

  However I am really confused, because I have not support.

  Answer from http://es.wordpress.org:

  Hola,

  Este formulario está pensado para responder dudas referentes a WordPress.org. Para las dudas relacionadas con WordPress.com puedes dirigirte al siguiente enlace: https://es.support.wordpress.com

  WordPress.org es un proyecto de software libre y gratuito. Tu has contratado un servicio con WordPress.com, que a través de la empresa Automatic oferta un servicio de blogs con algunas de las funcionalidades de WordPress.org.

  Un saludo

  fer
  _
  La Comunidad de WordPress España
  http://es.wordpress.org

  _
  La Comunidad de WordPress España

  Inicio

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  timethief · Member · Nov 19, 2016 at 8:32 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Nov 21, 2016 at 1:26 pm

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  Hi there,

  I’m afraid the person in the .org forums gave you an inaccurate answer. Your site, http://immobilienspanienammeer.de/, is definitely a self-hosted site, not a WordPress.com.

  Your site is connected to WordPress.com using the Jetpack plugin, but we don’t have any option for adding Google Analytics code to self-hosted sites via that plugin, so there is no way to remove the code from this end.

  You most likely added a meta-tag to your site’s headers, which is usually in the header.php file. You can try these instructions to access that file and remove the meta-tag:

  https://codex.wordpress.org/Meta_Tags_in_WordPress

  But if you need more help with this I will need to send you back to the self-hosted forums, as we really have no access to your site from this side to help with that.