Hi I Need support
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I have a website hosted on WordPress, unrelated to this account. http://www.monoclebooth.com
I need help troubleshooting a plugin that refuses to send emails once users complete a contact form. I do no understand the solutions offered in the forums, I definitely need help.
Who Do I contact?
The blog I need help with is: (visible only to logged in users)
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It’s for http://www.monoclebooth.com – I would like to get my contact form to send submissions to my inbox.
It has worked for a year, recently it has stopped working.
I’ve used a plugin called Contact form 7.
I just started using one called Huge IT Forms .
Submissions make it as far as the submissions inbox of the plugin, but will not forward to my inbox even with the forwarding options turned on.
If you are going to tell me to change certain coding items, I don’t know where to find those lines. I have access to our web server(?) CPanel and would need guidance changing the correct folders
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monoclebooth.com is hosted by GoDaddy.com not by wordpress.COM and we do not provide support for it.
IP Address: 192.186.199.0
Name Servers:
ns26.domaincontrol.com
ns25.domaincontrol.comYou are posting to the wrong support forum.
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
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