hi i want to pay my yearly subscription

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  sangeetha007 · Member · Aug 1, 2017 at 7:22 pm

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  hi i want to renew my contract with word press for this year how do i make my payments
  sincerely
  sangeetha007.net

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 4, 2017 at 8:29 pm

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  Do you see this?

  Warning! Domain mapping upgrade for this domain not found. Please log in https://wordpress.com/wp-login.php and go to the Domains Upgrades page of your blog to use this domain.

  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Managing Domains https://en.support.wordpress.com/manage-purchases/#managing-domains

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  The owner of the site can transfer the site (and/or upgrades) to another account by adding another username account as an Admin. https://en.support.wordpress.com/user-roles/#administrator

  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

  If you have any difficulties type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Aug 7, 2017 at 9:16 am

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  Hi sangeetha007,

  Your account show you recently cancelled the domain sangeetha007.net. There are now no active upgrades on your account, can you confirm what you would like to renew?

  Thanks!

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  sangeetha007 · Member · Aug 7, 2017 at 11:16 am

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  Hi Gemma,
  I would like to confirm that I do want to renew my wordpress account
  thank you
  sincerely
  Sangeetha xx

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  gemmacevans · Member · Aug 7, 2017 at 1:58 pm

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  Hi Sangeetha,

  I would like to confirm that I do want to renew my wordpress account

  The domain sangeetha007.net was cancelled so I will need to contact our registrar and ask for it to be restored. Can you confirm you would like me to go ahead and do so?

  If they are able to restore the domain, I will add it back to your account so you can renew it for another year.

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  sangeetha007 · Member · Aug 7, 2017 at 3:21 pm

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  Hi Gemma please do renew my account sangeetha007. Net for another year, yes I can confirm that I do want to renew my contract for another year
  Thank you
  Sincerely
  Sangeetha xx

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  gemmacevans · Member · Aug 7, 2017 at 3:57 pm

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  Hi Sangeetha,

  Thanks for confirming. I have contacted our registrar and I’ll let you know I receive a reply — this is usually 1-2 business days.

  Speak to you soon!

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  sangeetha007 · Member · Aug 7, 2017 at 4:11 pm

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  Thank you Gemma
  Sincerely
  Sangeetha xx

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  gemmacevans · Member · Aug 7, 2017 at 4:24 pm

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  You’re welcome!

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  gemmacevans · Member · Aug 10, 2017 at 4:24 pm

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  Hi Sangeetha,

  We were able to restore sangeetha007.net back to your site:

  https://wordpress.com/domains/manage/

  You can now make the renewal payment for the domain from this page:

  https://wordpress.com/me/purchases

  Please let me know if you have any problems.

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  sangeetha007 · Member · Aug 10, 2017 at 5:26 pm

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  Hi Dear Gemma,
  I am very grateful and thankful for your help and support, Thank you so very much once again
  God Bless
  Sangeethaxx

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  theblakesheep · Member · Aug 10, 2017 at 10:15 pm

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  Hi @gemmacevans, I don’t want to hijack this post, but I was wondering, is the forum the right place to deal with issues like this, or should it be done through the Contact Us link? I usually tell people to go to the contact us with billing and account issues, but is that not correct?

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  gemmacevans · Member · Aug 11, 2017 at 1:56 pm

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  Hi Sangeetha,

  You’re very welcome, I’m glad I was able to help :)

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  gemmacevans · Member · Aug 11, 2017 at 2:03 pm

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  Hi theblakesheep,

  People using the Free plan can get in touch using the contact link or by posting directly to these forums (the contact link can also direct them through to these forums).

  It’s okay to ask for help with billing and account issues here. We can follow up by email if we need someone to provide personal/sensitive information. If you come across a thread where someone has shared personal details/transaction numbers, it would be great if you could add the modlook tag to the thread so we can remove the information :)