Hi, is there somebody who can help restore my webiste please?

  • Unknown's avatar
    info350041976e9 · Member ·

    I have lost connection with my website http://www.backpackingcountry.com before three days. Website was on the hostinger.com
    I was lost my connection with my account, is empty. I need your help. Thank you.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    info350041976e9 · Member ·

    Where are is my website? I need help with connection, my website is gone.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    info350041976e9 · Member ·

    Hi guys

    I need your help with restoring my website http://www.backpackingcountry.com

    Is gone for last three four days.

    http://www.backpackingcountry.com

    It was on the Hostinger.com

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host backpackingcountry.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Hostinger. As a result we are not able to offer backups and historical data for sites hosted elsewhere. Of course, we would love to host your site here, where we we are happy to help further. But as it stands now, we can’t assist.

    The good news is that your hosting provider may be able to help in this instance since they are usually responsible for providing backups for accounts they host. I recommend contacting Hostinger for further assistance since they are in the best position to help.

    Once you have restored your site at Hostinger (from their backups) you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Once you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance.

    Hope this helps!

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